Sellbox

Refund Policy

Last Updated: October 20, 2025

1. 30-Day Money-Back Guarantee

We offer a comprehensive 30-day money-back guarantee for all purchases. If you are not completely satisfied with your purchase, you may request a full refund within 30 days of your order completion date.

This guarantee applies to all digital products and services, ensuring you have adequate time to evaluate our platform and services.

Important: For subscription services, this 30-day guarantee applies only to the initial subscription period, not to automatic renewals.

2. How to Request a Refund

To request a refund, please contact our support team through one of the following methods:

  • Email: support@sellbox.shop
  • Use our online "Contact Us" form for immediate processing
  • Contact our buyer support team directly

We will acknowledge receipt of your refund request without delay and process it within 5-10 business days.

Note: Please confirm before downloading any content that you are aware you have 30 days to cancel or apply for a refund after the order completion date.

3. Before Purchase

We recommend taking these steps before making a purchase:

  • Review all product features and specifications carefully
  • Understand the service terms and conditions
  • Check system requirements if applicable
  • Contact support for any pre-purchase questions
  • Confirm you understand you have 30 days to cancel after purchase if needed
  • Ensure you understand what products you're paying for and the amount you're committing to

4. Refund Request Form

You may use the following form to request a refund:

To Sellbox Support Team

I hereby give notice that I wish to cancel my contract of sale and request a refund for the following products:

Product(s): _________________

Ordered on: _________________

Order number: _________________

Name of customer: _________________

Email address: _________________

Reason for refund: _________________

Date: _________________

5. Subscription Cancellation

For subscription services, you may:

  • Cancel your subscription within 30 days of the initial purchase for a full refund
  • Cancel future renewals at any time (no refund for current period)
  • Maintain access until the billing period ends
  • Remove payment information
  • Export your data before cancelling

6. Technical Support

If you experience technical issues, our support team is available to help resolve them. Contact us before considering cancellation within your 30-day window. We aim to resolve all technical issues promptly to ensure your satisfaction.

7. Billing Questions

For billing-related inquiries:

  • Review your purchase history
  • Check payment method details
  • Verify subscription status
  • Contact billing support for questions
  • Report unauthorized charges immediately
  • Request refunds within the 30-day window if applicable

8. Refund Processing

Once your refund request is received and approved:

  • Refunds will be processed within 5-10 business days
  • Refunds will be issued to the original payment method
  • You will receive confirmation of the refund via email
  • Access to services will be terminated upon refund processing

9. Payment Processing

Our order process is conducted by our online reseller. Our reseller is the Merchant of Record for all our orders and provides all customer service inquiries and handles returns.

10. Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.

11. Legal Compliance

This policy complies with applicable laws and regulations, including consumer protection laws. Any conflicts with local laws will be addressed accordingly.

12. Contact Us

For questions about this refund policy or to request a refund, contact us at:

  • Email: support@sellbox.shop